Gaming is entertainment, not an obligation. At 399bey, we want every player to stay safe and enjoy themselves. Our responsible gaming policy is here to help you play within healthy boundaries.
399bey offers these features for a safer gaming experience
Set your own daily, weekly, or monthly deposit limit. Once the limit is reached, the system will automatically block any further deposits.
Decide in advance how many hours you want to play. When your time is up, you will receive an automatic alert or be logged out, so you do not overstay.
Voluntarily pause your account for anywhere between 24 hours and 6 weeks. During this period, you will not be able to play any games.
Long-term self-exclusion lasting between 6 months and 5 years. Your account will be completely inactive during this period.
The game will automatically stop once you reach a set loss amount. This helps you stay within your budget and limits financial damage.
For any concerns, reach out to our Responsible Gaming team. Trained counselors are available seven days a week to provide support.
Gaming is never a source of income. Play for entertainment only.
Responsible gaming means enjoying gaming in a way that stays fun without negatively affecting your personal, family, or financial life. At 399bey, we believe online gaming is a legitimate form of entertainment — and that enjoying it mindfully is simply the smart way to play.
Some players fall into the trap of chasing losses or using gaming as an escape from daily stress. That mindset is where the real danger begins. Practicing responsible play at 399bey means knowing your budget, respecting your time limits, and keeping gaming as a small pleasure in life — not the center of it.
We care about every player's long-term well-being. That is why our platform offers practical tools — limit setting, cooling-off periods, and self-exclusion — available to use at any time.
Remember: gaming should be a small part of your life, not your whole life.
Responsible gaming is not just good for you — it is good for your family too. When you play in a controlled way, your relationships stay healthy and your finances remain stable.
Gaming addiction builds up gradually and is often hard to recognize from the inside. If you notice the following signs, it is important to take them seriously and consider using 399bey's responsible gaming tools.
If you notice two or more of the signs above in yourself, take a break right away and seek support.
These signs are not a mark of weakness. They are indicators of a mental health issue, and seeking professional help is entirely normal — and a courageous thing to do.
Using 399bey's responsible gaming tools is straightforward. Once you log in to your account, you can set any of the limits below from your settings.
Click the "Log In" button at the top to access your account.
Look for the "Responsible Gaming" option in your profile menu.
Deposit limit, loss limit, session time — choose what you need and enter the amount.
Lowering a limit takes effect immediately. To increase a limit, a 24-hour cooling-off period applies.
Review your gaming habits every month and adjust your limits as needed.
Tip: Set a monthly deposit limit as soon as you open your account for the first time.
399bey strictly prohibits anyone under 18 from gaming on our platform. This is not just a rule — it is an ethical responsibility. Age verification is mandatory at registration, and KYC documents are requested whenever there is any doubt.
If you have children or teenagers at home, we recommend taking the following steps:
If you suspect a minor is using an account, please notify our support team immediately.
As a trusted and responsible gaming platform, 399bey puts our players' well-being first. Here are the key pillars of our responsible gaming commitment:
We believe a happy and healthy player is our greatest long-term asset. That is why we treat responsible gaming not as a set of rules, but as a culture we actively build.
There is no shame in talking about gaming problems. The 399bey support team and external professional organizations are always here for you. See the list of available support options below:
| Service Type | Details | Time | Status |
|---|---|---|---|
| Live Chat Support | Reach us directly through the 399bey platform | 24/7 | Active |
| Email Support | Email us at [email protected] | Response Within 24 Hours | Active |
| Self-Exclusion Request | Via account settings or support | Instant | Free |
| Gaming Counselling | Speak with a Specialist Counselor | By appointment | Free |
| Family Support | Guidance for Family Members | Day of the Week | Available |
For any responsible gaming enquiries, email us at: [email protected]
Ask yourself the following questions. If you answer "yes" to most of them, it may be time to take a break.
Spending more time and money on gaming than before?
Are you going back to play again and again to try to win back what you lost?
Is gaming causing tension with family or friends?
Are you spending money on gaming that should be going toward household or work expenses?
Want to stop but finding it hard to control yourself?
Feeling moody or restless when you are not playing?
Answers to common questions about responsible gaming